We’re thrilled and excited to see thousands and thousands of new people across the region buying their first bitcoin and ether on daily basis on BitOasis. Since our launch in 2015, we’ve been committed to providing the best and most secure platform for our customers across the Middle East to buy, sell and store digital assets and we continue to execute on our promise until today.
In the recent few weeks, we’ve experienced tremendous growth on our platform, and we’re now on boarding thousands of new customers on daily basis on our website. Due to the unprecedented growth in user activity, we have experienced delays in the recent weeks; specifically on processing user verifications and wire withdrawals. All issues with regards to wire withdrawals were resolved, and they’ll be issued to customers within the next 48-72 hours. On user verifications, please be patient as our team verifies your account. Verifications now take 7-9 working days to be processed. We’re also implementing a new system of user verifications that should reduce the processing time once our backlog clears.
Rest assured, our team is hard at work and operating at full capacity to make sure we resolve any user issues on the platform, address any unexpected delays as well as continue delivering on our promise to you. We’ve recently doubled the size of our team and we’re adding more resources and talent as fast as we can to keep up with the growth. We also ask you to invest responsibly as digital assets are volatile commodities. We appreciate your patience and understanding as we work hard on providing you the fastest and most secure service to buy, sell and trade digital assets in the region.